Scheduling, pricing, parts, and repair decisions
Do you offer same-day appliance repair?
Same-day appointments may be available depending on the service route, schedule, appliance, and parts requirements. Call Pulse to check current availability.
Which areas does Pulse serve?
Pulse serves 19 published service areas across the Greater Augusta region in Georgia and South Carolina. See the complete service-area directory.
How is appliance repair pricing determined?
Pricing depends on the appliance, the diagnostic findings, the repair required, and parts availability. Pulse explains the findings and practical repair direction before work moves forward.
Do you bring every replacement part to the first visit?
No service vehicle can carry every part for every model. Sharing the model number, symptoms, and error code before the visit helps with research and preparation, but a diagnosis may still be required before ordering a part.
Should I repair or replace my appliance?
The practical choice depends on the appliance’s age, overall condition, repair scope, parts availability, and replacement cost. A careful diagnosis provides the information needed to make that decision.
Cooling, draining, heating, ignition, and microwave questions
Why is my refrigerator running but not cooling?
Possible causes include blocked airflow, a fan or defrost problem, dirty condenser coils, control or sensor faults, or a sealed-system issue. Protect perishable food and schedule diagnosis if temperatures remain unsafe. See refrigerator repair.
Why is my dishwasher not draining?
Standing water can result from a clogged filter or drain path, hose installation, pump trouble, or an electrical or control fault. Remove loose debris you can reach safely, but avoid disassembly before diagnosis. See dishwasher repair.
Why is my oven not reaching the selected temperature?
Heating-element, igniter, sensor, wiring, calibration, or control problems can affect temperature. An oven thermometer can confirm a pattern, but internal electrical or gas testing should be left to service. See oven and range repair.
Why does my gas cooktop igniter keep clicking?
Moisture, debris, burner-cap alignment, a switch, wiring, or ignition-module trouble can cause repeated clicking. If you smell gas, stop using the appliance, leave the area, and contact the gas utility or emergency services from a safe location. See cooktop repair.
Does Pulse repair microwaves?
Pulse provides diagnostic information and selected repair service for some countertop and built-in microwave issues. Call with the model and symptom to confirm whether the appliance and repair are within the current service scope. See microwave repair.
Washer and dryer symptoms
Why does my washer leave water in the tub?
A blocked filter or hose, failed drain pump, lid or door-lock issue, wiring fault, or control problem can interrupt draining. Do not force a locked door while water remains inside. See washer repair.
Why does my dryer run without heating?
The cause may involve power supply, airflow, a heating element, thermal protection, an igniter or gas-valve circuit, wiring, or controls. Stop using the dryer if you notice a burning smell or unusual heat. See dryer repair.
Information that helps before the visit
What should I do with an appliance error code?
Record the complete code, appliance brand, model number, and what happened before it appeared. Meanings can differ by model, so a code is a diagnostic clue rather than proof that one specific part has failed. You can also use the error-code helper.
Where can I find the appliance model number?
The model tag is often inside a door or lid, along a frame, behind a drawer, or on the rear panel. Photograph the complete tag if it is safely accessible; do not move a heavy or connected appliance just to find it.
What information should I send before service?
Send the appliance type, brand, model number when safely visible, the main symptom, any error code, and a photo or short video when useful. Also include the service area and best callback number.
Should I reset the appliance before calling?
A normal power reset may clear a temporary control state, but repeated resets can hide a recurring fault. Do not reset or operate an appliance that is leaking, sparking, smoking, smelling of gas, or producing a burning odor.
What happens during a diagnostic visit?
The visit begins with the reported symptoms and model information. The appliance is inspected and tested as appropriate, then the findings and practical next steps are explained.
Can maintenance prevent every appliance breakdown?
No. Cleaning, correct loading, airflow, filter care, and following the manufacturer’s instructions can reduce avoidable problems, but normal wear and component failures can still occur. Browse the maintenance guides.
Tell Pulse what the appliance is doing.
Include the appliance, brand, model number when available, and the clearest symptom you can observe.